Privacy Policy

By using our website, you acknowledge this policy and agree to abide by its rules. If you disagree with or are not happy with our privacy policy, you shouldn’t use our website.

At Pixello Studio, accessible from www.pixellostudio.com, one of our main priorities is to respect the privacy of our visitors. This privacy policy document contains types of information that are collected and recorded by Pixello Studio and how we use it. The document is aimed at transparency with our readers.

If you have additional questions or require more information about our privacy policy, do not hesitate to contact us through email.

This privacy policy applies only to our online activities and is valid for both visitors to our website and our clients with regards to the information that they shared and/or is collected. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number for verification purposes. Additional services may require your bank details as well.

Certain aspects of your behavior pattern (how you use our website) are also collected by the website cookies and your IP server automatically. An additional explanation is also available in the section below.

Client Obligations

The Client shall cooperate with Pixello Studio and provide all necessary information, materials, and access to resources required for the provision of the services. The Client shall also provide timely feedback and approvals throughout the work process.

How Is Your Information Used?

We use the information we collect in various ways, including to:

Improve, personalize, and expand our website features and services based on user patterns and experience.

Use the information collected by the website cookies for data storage and analysis purposes. You can opt-out of this option by disabling the cookies in the settings.

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website or the services you opted for.

Use your email address and certain personal information for marketing and promotional purposes. You have the choice to receive these emails or opt-out as you like with the simple process of turning them off.

Ensure all information collected and used is done with the support of an encrypted system to protect your data from malice.

We do not share your information with third parties nor do we encourage providing your personal information to any additional links sourced to a new platform. However, we are liable to share information for legal matters and fraud prevention.

LOG FILES

Pixello Studio follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytic. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

COOKIES AND WEB BEACONS

Like any other website, Pixello Studio uses ‘cookies’. The purpose of cookies is to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

GOOGLE DOUBLECLICK DART COOKIE

Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to our website and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy.

THIRD PARTY PRIVACY POLICIES

Pixello Studio’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)

Under the CCPA, among other rights, Florida consumers have the right to: Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers so far. Any individual can request total transparency.

Request that a business delete any personal data about the consumer that a business has collected. The business is liable to fulfill this request.

After you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR DATA PROTECTION RIGHTS

In case of filing a complaint, Pixello Studio will try to come to a mutually acceptable solution if a user is unsatisfied with any of our services. Revocation occurs when things don’t work out. If you think about filing a claim, please write to us before launching a request. You should only file complaints if we are unable to reach a mutually satisfactory solution.

We would like you to be fully aware of all of your data protection rights. Every user is entitled to the following:

You have the right to access – You have the right to request copies of your data. We may charge you a small fee for this service.

You have the right to rectify – You have the right to request and correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to deletion – You have the right to request that we erase your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We handle every project in a professional manner to ensure that the client is delivered what was mentioned as per the terms and conditions of the proposal. Certain conditions apply to a refund:

If the initial design concepts are approved or a revision is required, any deposited fees for a project will not be refunded after delivery unless Pixello Studio cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be processed according to the following procedure:

When the initial web concepts are presented, you may make a request. The refund offer becomes void after you approve or request revisions to the first drawings, and your refund request will be ignored.

If you request a refund before the initial design concepts are delivered, you will be eligible for a full refund (less 10 percent service & processing fee).

If you submit your refund request within 48 hours, you will receive a 66 percent refund (less 10 percent service & processing fee).

If you request a refund between 48 and 120 hours after receiving the initial design, you will receive a 33 percent return (less 10 percent service & processing fee).

After 120 hours, no refund requests will be considered; however, because we strive for 100 percent customer satisfaction, you are urged to contact us if you have any concerns.

If you have not taken any action on your order for 30 days after ordering it, you will not be eligible for a refund. If you wish to reactivate your design order, you’ll have to pay a price that varies based on the project.

After the final files have been given, no refund requests will be considered.

If a customer is satisfied with the project but requests a refund due to a change of mind or other personal concerns throughout the project, the client is not eligible for a refund.

Once the website creation has been done and the website has been launched live, there will be no refunds available.

After the storyboard has been designed, no refund requests for video animation packages will be considered.

All refund requests should be sent to the customer service department. Based on the violation of your user agreement, Pixello Studio retains the right to grant or refuse your request on an individual case-by-case basis.

The return policy for Pixello Studio / Custom packages will be the same as it is for single packages. For example, if you order a logo and web design service and approve the logo, you can only get a refund for the web design service.

A good justification must be provided for a refund request, which must be evaluated against the design brief and client feedback for modifications.

A refund will not be issued unless the concept is not designed according to the brief; nonetheless, more changes will be supplied until perfect satisfaction is achieved.

Money-back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job to claim a refund, we do not consider it in good faith. In such a case, we reserve the right to decline a refund request.

All design jobs require customer feedback before finalizing the design; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.

Any resemblance to an existing design will be merely a coincidence, and Pixello Studio will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

Pixello Studio holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Pixello Studio. The company will be the rightful owner of the designs. Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a package deal of any kind, it cannot be used to request a refund on the entire package.

Examples of such services are as follows:

Copyrights Protection Certificates

Website & Emails Hosting Services

Website SSL Certificates

Website Domain Purchase

Website Maintenance Plans

Website SEO Plans

Social Media Marketing

Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction with Pixello Studio management, after review, the project may choose to offer a partial refund to the client.

There are no refunds for any rush service charges. In case of refund approval, the client will get their amount credited back within the next 12-15 business days. We won’t entertain or refund any orders if the client stays non-responsive for 45 days, but the client can send us an email to hold the project if there is some personal issue. Also, if the client is non-responsive for more than 45 days, then the client has to pay an extra caution fee for re-initiating the project.

In case the client wants to forfeit the services after 25 days, a refund won’t be applicable, though we can hold the project in such a case, and the client can come later and get the project started again.

Refund Eligibility

Pixello Studio offers refunds for services availed directly from the company website or sales team, subject to the terms and conditions outlined in this policy.

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Pixello Studio does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child

has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.