Terms & Conditions

By using this website, you accept its terms and conditions of use, all applicable laws and regulations, and the responsibility for adhering to any local laws that may be in force in your area.

For the entirety of this document, “we,” “our,” “us,” and “Pixello Studio” refer to Pixello Studio and its associates that deliver services to you and are subject to the given terms and conditions. When you visit our website or buy our product/service, you agree to these terms and conditions. Kindly refer to the below carefully:

Acceptance of Terms

When you visit Pixello Studio, you agree to abide by the terms and conditions and consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not proceed with any service/products from us and leave this website immediately. You agree that you will not use this website for unlawful purposes and will bear in mind all the laws and regulations. You agree not to use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree not to compromise the safety of this website or try to enter restricted areas of this website.

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Pixello Studio, accessible at Https://pixellostudio.net/ These Terms & Conditions will be applied completely and affect your use of this website. By using this website, you agree to accept all terms and conditions mentioned here. You must not use this website if you disagree with any of these Website’s Standard Terms and Conditions.

Client Obligations

The Client shall cooperate with Pixello Studio and provide all necessary information, materials, and access to resources required for the provision of the services. The Client shall also provide timely feedback and approvals throughout the work process.

Payment Terms

The Client shall pay Pixello Studio the fees set forth in the statement of work (SOW) or proposal. In the event of late payment, Pixello Studio reserves the right to suspend or terminate the services.

Intellectual Property Rights

Pixello Studio shall retain all intellectual property rights in any designs, code, software, or other deliverables created in connection with the services unless otherwise agreed to in writing by both parties. The Client shall have a non-exclusive, non-transferable license to use such deliverables for its internal business purposes only.

Confidentiality

The parties agree to maintain the confidentiality of any confidential information disclosed by one party to the other in connection with the services. Pixello Studio shall take reasonable measures to protect the confidentiality of the Client’s confidential information.

Warranties and Representations

Pixello Studio represents and warrants that the services will be performed in a professional and workmanlike manner, consistent with industry standards. The Client represents and warrants that it has the legal right to provide any materials or information provided to Pixello Studio in connection with the services.

Limitation of Liability

Termination

Either party may terminate the services for any reason upon written notice to the other party. In the event of termination, the Client shall pay Pixello Studio for all services performed prior to the termination date.

Filing a Complaint

In case of filing a complaint, Pixello Studio will try to come to a mutually acceptable solution if a user is unsatisfied with any of our services. Revocation occurs when things don’t work out. If you think about filing a claim, please write to us before launching a request. You should only file complaints if we are unable to reach a mutually satisfactory solution.

Refund Policy

We handle every project in a professional manner to ensure that the client is delivered what was mentioned as per the terms and conditions of the proposal. Certain conditions apply to a refund:

If the initial design concepts are approved or a revision is required, any deposited fees for a project will not be refunded after delivery unless Pixello Studio cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be processed according to the following procedure:

When the initial web concepts are presented, you may make a request. The refund offer becomes void after you approve or request revisions to the first drawings, and your refund request will be ignored.

If you request a refund before the initial design concepts are delivered, you will be eligible for a full refund (less 10 percent service & processing fee).

If you submit your refund request within 48 hours, you will receive a 66 percent refund (less 10 percent service & processing fee).

If you request a refund between 48 and 120 hours after receiving the initial design, you will receive a 33 percent return (less 10 percent service & processing fee).

After 120 hours, no refund requests will be considered; however, because we strive for 100 percent customer satisfaction, you are urged to contact us if you have any concerns.

If you have not taken any action on your order for 30 days after ordering it, you will not be eligible for a refund. If you wish to reactivate your design order, you’ll have to pay a price that varies based on the project.

After the final files have been given, no refund requests will be considered.

If a customer is satisfied with the project but requests a refund due to a change of mind or other personal concerns throughout the project, the client is not eligible for a refund.

Once the website creation has been done and the website has been launched live, there will be no refunds available.

After the storyboard has been designed, no refund requests for video animation packages will be considered.

All refund requests should be sent to the customer service department. Based on the violation of your user agreement, Pixello Studio retains the right to grant or refuse your request on an individual case-by-case basis.

The return policy for Pixello Studio / Custom packages will be the same as it is for single packages. For example, if you order a logo and web design service and approve the logo, you can only get a refund for the web design service.

A good justification must be provided for a refund request, which must be evaluated against the design brief and client feedback for modifications.

A refund will not be issued unless the concept is not designed according to the brief; nonetheless, more changes will be supplied until perfect satisfaction is achieved.

Money-back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job to claim a refund, we do not consider it in good faith. In such a case, we reserve the right to decline a refund request.

All design jobs require customer feedback before finalizing the design; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.

Any resemblance to an existing design will be merely a coincidence, and Pixello Studio will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

Pixello Studio holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Pixello Studio. The company will be the rightful owner of the designs. Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a package deal of any kind, it cannot be used to request a refund on the entire package.

Examples of such services are as follows:

Copyrights Protection Certificates

Website & Emails Hosting Services

Website SSL Certificates

Website Domain Purchase

Website Maintenance Plans

Website SEO Plans

Social Media Marketing

Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction with Pixello Studio management, after review, the project may choose to offer a partial refund to the client.

There are no refunds for any rush service charges. In case of refund approval, the client will get their amount credited back within the next 12-15 business days. We won’t entertain or refund any orders if the client stays non-responsive for 45 days, but the client can send us an email to hold the project if there is some personal issue. Also, if the client is non-responsive for more than 45 days, then the client has to pay an extra caution fee for re-initiating the project.

In case the client wants to forfeit the services after 25 days, a refund won’t be applicable, though we can hold the project in such a case, and the client can come later and get the project started again.

Refund Eligibility

Pixello Studio offers refunds for services availed directly from the company website or sales team, subject to the terms and conditions outlined in this policy.

Types of Refunds

Pixello Studio offers two types of refunds:

Money-back Guarantee: The company offers a money-back guarantee for certain services within 24 hours of the purchase date. If the client is not satisfied with the service, the client may request a refund within the specified time frame. The client will receive a full refund of the purchase price, less any applicable fees, subject to the terms and conditions outlined in this policy.

Non-Returnable: Certain services are non-returnable, including but not limited to custom or personalized services that have been used or consumed.

Refund Process

To request a refund, the client must contact Pixello Studio’s customer service department by email. The client must provide proof of purchase, a reason for the refund request, and any additional information requested by the company.

Upon receipt of the refund request, the company will review the request and determine eligibility for a refund. If the refund is approved, the company will initiate the refund process within 5 to 7 business days of approval.

Modifications to the Policy

Pixello Studio reserves the right to modify this policy at any time without prior notice. The current version of the policy will be posted on Pixello Studio’s website.

Contact Information

If you have any questions or concerns about this policy or the refund process, please contact Pixello Studio’s customer service department by phone or email.